Even though Puerto Rico is part of the U.S., it is not included in domestic messaging at this time.Ĭan I automatically log SMS on an integration?Ĭurrently, SMS logging is available for HubSpot. If you have a UK number, you can only send/receive messages from another UK number. No, for now, SMS service is only domestic, with the exception of US ↔ Canada which is possible. No, it is applied to all users at the company. Is it possible to enable texting for only a few users? Yes, the user can pick the number in the drop-down just as they do for calling. If I’m on multiple numbers can I choose the number that I want to send the text to be sent from? Numbers purchased through the Admin Dashboard will be eligible, but for any special requests for additional numbers, please make sure to let us know they need to be eligible for SMS.
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If I want to add additional lines, will these automatically be SMS enabled, or is this manual each time?įor any eligible numbers, SMS will be enabled automatically. If you are porting numbers into Aircall, or have put in a special request to purchase a number, please make sure to let us know so that we can ensure the number is eligible. Yes, all eligible numbers will have SMS enabled. Will SMS be enabled for all eligible phone lines on an account? Contact your account manager for details. For other regions, we charge per outbound text at industry competitive rates. FAQ:įor the US and Canada, domestic messaging is included at no additional charge up to 4000 outbound messages per user per month.
If you are an Aircall customer and would like to activate SMS on your eligible numbers, please make a request here. Learn more about how SMS messages are logged in HubSpot from Aircall here. If you have SMS-enabled numbers and also have installed the HubSpot integration, you can log messages as HubSpot timeline events on a Contact or Company. Once a user opens and views a message, the badge notification will disappear. They also provide a quick link to the conversation and allow the user to respond to the conversation directly from the notification.īadge notifications appear as small red circles and show the number of unread messages for each conversation, and an aggregated total in the navigation bar in order to alert an agent that there is a new message to read.
They appear when the user has the Aircall Phone Application in the background, or in the foreground but they are in a different screen than the conversation view where they received the message. Push notifications are small pop-up alerts that help the user identify that there is a new message. All agents assigned to the number to which the message was sent will receive these notifications. When you receive a text message, you will be alerted through two types of notifications: Push notifications and Badge notifications.
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